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              Our Environmental Policy

Here at Premium Pods Ltd we take the impact that our actions have on the environment very seriously. We strive everyday to lower our carbon foot print and reduce our waste. We only source our raw materials from companies who have the same sympathetic values as ourselves. This on many occasions can mean paying more for our materials, however when it comes to saving our planet money really has no meaning. We demonstrate stream line processes and efficient business in every aspect of what we do to try and minimise our energy usage and therefore our impact on the environment. One of our strongest values is to minimise our waste. We order our materials accordingly to reduce off cuts, We are a measure twice and cut once kind of establishment to reduce waste. We supply small businesses with some of our off cuts, these off cuts are then up cycled and reused for their productions instead of purchasing more raw materials. We only work with two recycling companies whom we trust will recycle the small amount of waste we do produce. Other less sympathetic companies are known to just send waste to landfill. We only use timber that comes with the FSC logo and we are always on the hunt to find supply chains who support fair trade. Fair trade to us means a fair product for a fair price. We have a brand new energy efficient factory dedicated to producing our product and being kind to our delicate planet. Day in day out our environment becomes more and more fragile and so our operations, procedures and morals adapt to the changing times to support our world. 

                     Our Privacy Policy

This privacy policy sets out how Premium Pods Ltd uses and protects any information that you give Premium Pods Ltd when you use this website.

Premium Pods Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Premium Pods Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10/05/2020.

What We Collect

We may collect the following information:

  • name and job title

  • contact information including email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offers

What We Do With The Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.


We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computers hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us

                 Terms and conditions

Terms and conditions of sale for Premium Pods Ltd. The definition of the word company is Premium Pods Ltd, The definition of the word customer is The person, party or establishment whom purchase any product or service from Premium Pods Ltd.

1 Applications of our terms and conditions

a)  It is implemented that any customer whom chooses to make a purchase from Premium Pods Ltd does so in acceptance of these terms and conditions.

b) Premium Pods Ltd can amend these terms and conditions from time to time at its own discretion.

c) No variants of these terms and conditions shall become valid unless agreed in writing no less than 7 days before commence of any purchase.

d) If specific part of these term and conditions were to be deemed as un enforceable then all other parts of these terms and conditions would remain enforceable.

e) All of our terms, conditions, contracts and other legal binding documentation is carried out within English law. Any attempt to make a claim against Premium Pods Ltd must be carried out in a UK court.

2 Our products

a) All of Premium Pods Ltd's sales media including our website, social media, brochures and design plans are only in place as a representation and do not form part of any legal binding contract.

b) Premium Pods Ltd try to make all measurements on our sales documentation as accurate as we can. The customer must accept a certain degree of acceptable tolerance.

c) Premium Pods Ltd holds the right to amend our product specification at any point we like without giving the customer notice, however we will always try to inform you when any significant change is made. Reasons we may alter the specification include Quality, efficiency or availability. This list is not limited.

3 Our prices

a) All of our documented prices include VAT at todays rate. If the VAT rate was to change then we remain the right to alter our prices to suit.

b) Premium Pods Ltd operate a strict one price for everybody policy. This means that every customer will pay the same price and no unfair discounts are issued by us unless via an advertised promotion.

c) After we receive the customer initial deposit and the home survey agreement is signed by both parties your quoted price becomes fixed. We may only alter this if the customer places the order on hold for more that 60 days.

4 Payments

a) A £200 initial customer deposit is taken to place your order and secure your home survey visit. This deposit is non refundable.  We will then require 50% of the remaining contract value to be paid 4 weeks prior to your factory slot start date. This 50% deposit will be refundable up to 30 business days before the factory slot start date. Once it gets to 30 Business days prior to your factory slot start date no part of your order can be cancelled and no refund can be issued. You will become liable for the entire contract value.

b) Another stage payment must be made by bank transfer on building delivery date. Building delivery date means the day that the building is delivered or beginning of the installation work.

c) Full and final payment must be made by bank transfer on completion date. Completion date means the day that most or most parts of the work are completed.

d) If any remedial or minor snagging works are required then a retention may be held by the customer until this is finished. This retention can be up to 10% of the final balance value but no more.

5 Cancellations

a) Because Premium Pods Ltd manufacture site specific bespoke garden rooms tailored to our customers personal specification this means they are exempt from the right to cancel.

b) The customer may only cancel for a full refund excluding the initial £200 deposit unto 30 business days prior to the factory slot start date.

c) If the customer chooses to cancel an order within 30 days of the factory slot start date The customer will still pay the following:

30-15 days 15% the total contract value + £200

15-5 days 30% the total contract value + £200

less than 5 days of the factory slot start date 60% the total contract value +£200

On the factory slot start date the customer can no longer cancel and becomes fully liable to pay Premium Pods Ltd the full contract value. This must be adhered to even if the building is not installed at the customers address.

d) We reserve the right to cancel any order at any time for any reason. In the event that Premium Pods Ltd cancel an order the customer will be issued a full refund of any payments made at that point less £200.

6 Placing an order on hold

a) If a customer chooses to place an order on hold then all deposits will be held by Premium Pods Ltd. The price will remain fixed for upto 60 days. After 60 days the price may be subject to necessary price increases. The company remain the right to do so.

b If an order has been on hold for 6 months then the order will be automatically canceled. The company will contact the customer to issue a full refund less a fee of £2000 +£200.

7 Planning permission

a) Planning permission is not usually required with our pods as they follow the guidelines and rules of permitted development.

b) In some circumstances planning permission can be required and it remains the responsibility of the customer to check this with the local authority.

c) Premium Pods Ltd will not be held liable for any costs or losses incurred as a result of not having the relevant planning permission.

d) If a customer needs to amend the design of the building to suit any planning permission conditions, Premium Pods Ltd will not be held liable for these changes and charges may apply to the customer.

8 Dates

a) The company will try to keep to the scheduled dates and we do so on 95% of our orders. We will not be held liable for delays to these dates for reasons out of our control. Some examples of these reasons but not limited to are parking, traffic, weather, access difficulties.

b) All of our durations are given as an estimate only, Premium Pods Ltd will not be held liable for and delays or extensions to these estimated durations for any reason.

c) We recommend that the customer allows a provision extension to the duration estimate given. This will ensure that if the installation does over run for any reason we will not hinder or interfere with customer plans or arrangements that may be made. We wish to remind you that we do not accept any liability for projects over running.

d) It is the responsibility of the customer to ensure that the site is clear and ready for the contractors to start. Access must be prior arranged by the customer with all permissions granted by the relevant parties. All parking must be arranged with parking permits issued to Premium Pods Ltd at the cost of the customer. If Premium Pods Ltd are delayed for any reason caused by the customer or as a result of the customer not complying with the above, we will issue a penalty charge. Penalties will be charged at £500 per delay day limited to a total penalty charge of £3100.

9 Working on site

a) It is the responsibility of the customer to prepare the site as discussed at the site survey and agreed on the home survey form.

b) The customer is responsible for providing all parking permits and access permission prior to the installation start date. The customer must make available electricity and water during all times of the installation.

c) The customer must ensure that the ground site is level and clear and has all the correct drainage in place ahead of the installation start date. Please note that 600mm clearance from any fence, hedge, plant  or structure is required around the footprint of your proposed garden room ahead of our installation start date.

d) Failure to comply with the above terms will result in a delay charge being made of £500 per day.

e) Premium Pods Ltd will not deliver or install products over a fence or through a domestic building unless agreed in writing by the company prior to the installation start date.

f) The customer is aware that we do not except any liability for unavoidable damage caused to the customers property by the installation team as a result of the installation.

g) Premium Pods Ltd recommends that any landscaping works be carried out after the installation of the garden room is complete. This is to avoid any damage being caused. We do not accept any liability for this damage.

h) The company may withdraw its installation team or relevant contractors if it deams the working conditions to be against health and safety guidelines for England and Wales. If this happens the necessary changes will be discussed with the customer and the changes must be made immediately. Failure to comply with this discussion will result in delay charges being made. This charge will be at £500 per delay day.

i) Premium Pods Ltd train all of its staff on safe working practices including health and safety. This includes the use of PPE and manual handling tecniques. If a full method statement is required by the customer then 15 business days notice is required ahead off the installation start date.

j) Premium Pods Ltd are covered by a 5 million pound public liability insurance policy. Full details can be issued upon request.

h) The home survey visit is only a visual inspection. Premium Pods Ltd can not be held liable for any underground obstacles or unforeseen circumstances that may occur. Charges for these circumstances arising may be made by the company.

10  Installation start date

a) The customer must be on site on day 1 of the installation. This is to confirm the exact position of the building. The liability for this decision remains with the customer and Premium Pods Ltd will not accept any responsibility for this.

b)  If our building is being located on an existing foundation, we do not accept liability for any subsidence issues.

c)  Any spoils created as a result will not be removed from site by the company. The customer will be responsible for disposal of this. Our installation team will grade these spoils out if requested by the customer.

11 Electrical works

a) Premium Pods Ltd do not make any final electrical connections. It is the responsibility of the customer to employ a local electrician to undertake this connection.

b) As we do not make the electrical connection we do not offer a part p certificate. It is the connecting electricians responsibility to test and certificate this work.

c) All our electrical installations are carried out in accordance with the latest electrical regulations for England and Wales. 

d) An IP rated joint box will be installed on the rear of the garden room, This is the location for the electrician to connect the armoured cable into.

12 Plumbing

a) Premium Pods Ltd will undertake all internal plumbing works in accordance with the latest water safe regulations. The company will not make any connection to the water. The customer will need to arrange a local plumber to do this at the customers own cost.

b) The company will not undertake any connection to a foul drain or storm water system. The customer will need to arrange a local ground worker to do this at the customers own cost.

c) Whilst the company makes every effort to ensure that all plumbing joints are tight and sealed, we do not undertake the final water connection and so cannot accept liability for any damage caused by a leak. In the event that a small leak does occur we will fix the leak within our price including any out of hours call out.

13) Your guarantee

a) Premium Pods Ltd offer a comprehensive 6 year guarantee on all garden rooms against issues with the structure. This guarantee will only be issued in writing once all outstanding balance has been paid in full. If an outstanding balance remains on a customers account then the customer will forfeit any guarantee.  All other guarantees are set out below:

-structure guarantee 6 years

-Double glazing, Hinges, Locks and external decking 2 years

External facias, internal finishes, Floor coverings, Fixtures supplied by the company, Electrical and plumbing 1 year

b) Our buildings are created under the rules of permitted development. This means that you must not live in your garden room. If you do choose to live in the garden room  then your guarantee will be invalid.

c)  Premium Pods Ltd do not give any guarantee against natural discolouration or affects caused by the weather to the external cladding or finishes. Cedar will naturally fade and silver over time. It is recommended that the customer treats the cedar within 1 month of installation and every 6 months thereafter.

d) Door adjustments are not covered under the guarantee but maybe necessary from time to time. Adjustments can be made by the customer and advice for doing this is available by calling our office. In the event that Premium Pods Ltd do adjust the doors a call out fee may be charged.

e) Warping of timber fascia boards and external cladding is not covered under the guarantee. Timber is a natural product and may warp from time to time. This is out of our control and out of your guarantee.

f) Superficial cracking of fascia boards or external cladding is not covered under this guarantee.

g) Premium Pods Ltd guarantee all glass in accordance with the federation of glass and glazing guidelines. No guarantee will be made against scratches or imperfections on or in the glazed units after the sign off is complete.

h) Where underfloor heating is used the customer must ensure that all furniture is raised on legs, the use of flat based furniture will invalidate your guarantee.

i) If a fault is discovered under the terms of your guarantee it must be reported to our sales office immediately. Once reported our maintenance team will be in touch to make arrangements to remedy the issue free of charge. Premium Pods Ltd will not reimburse any payments made to third party repair contractors under any circumstances.

j) If the customer is responsible for any damage/faults to the building as a result of any customer misuse, disrespect or malicious operations, the company will issue a charge for the necessary repairs.

k) The companies liability shall not exceed the total purchase value of the product and the taking of the steps it deems necessary to rectify any issues shall constitute and entire discharge of the companies liability under this warranty.

l) The company shall not be deemed liable for subsidence to the garden room or the surrounding installation site unless such subsidence is caused by the negligence of the company during installation.

m) Any alterations what so ever made to our buildings by the customer or a third party employed by the customer will result in the guarantee being invalidated in full and in its entirety.

14 Plastered Finishes

a) Premium Pods Ltd follow NHBC guidelines relating to plaster finishes. Minor cracking upto 2mm wide may occur due to shrinkage and the movement of materials. Shrinkage cracks will need to be filled, sanded and painted by the customer and are not covered under the guarantee.

b) It is the responsibility of the customer to ensure that the building is well ventilated during the plaster drying process. The company will not be liable for any cracking or moisture retention caused by a lack of ventilation during the drying process.

15 Ventilation

a) All of our windows and doors are fitted with trickle vents. We recommend these trickle vents be left open to create ventilation.

b) If the building is being used as a gym or an exercise room it is important to maintain good ventilation at all times. We recommend an opening window be incorporated to the design if your garden room is being used for exercise.

16 Roof, Gutter and Ground Maintenance

a) Premium Pods Ltd products require zero maintenance however, it is the customers responsibility to ensure that all areas around the building are kept clear. An air gap under the sides and rear of the building must be maintained. It is essential to ensure no vegetation, weeds or obstacles make contact with any part of the building. In the event that this is not adhered to your guarantee will be invalidated.

b) Gutters, roofs and downpipes should be inspected and cleared of debris a minimum of twice a year.

c) As with all external buildings failure to clear gutters may result in water Ingres and this will not be covered under your guarantee.

17 Liability

a) Nothing contained in these terms and conditions shall be construed so as to limit or exclude the liability of the company for death or personal injury as a result of the companies negligence or that of its employees or agents. 



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